All prices are in Pounds Sterling. I
accept all major credit and debit cards through Paypal. You don't need
a Paypal account to order and no credit card details are stored. If you
wish to pay by bank transfer, please contact me for further
details. Orders will only be dispatched upon receipt of full, cleared
wedding accessories and jewellery are made to order and standard
non-bespoke items are currently ready for dispatch within 4 to 6 weeks
of purchase. I do aim to keep a small selection of popular designs in
standard colours in stock so if your chosen accessory is available, it
will be dispatched immediately following receipt of payment. However,
during the busy summer months, this may not always be possible so please
allow up to 6 weeks for your chosen accessory to be made. Details of an
approximate lead time and delivery will be confirmed upon receipt of
your order but if you have any questions regarding lead time and
delivery please do not hesitate to contact me.
If you are in any way concerned about receiving an item in time, please contact me before placing an order. I will always do my very best to accommodate an urgent rush order.
items are posted using Royal Mail Special Delivery and are insured up
to a value of £500. For orders up to the value of £250 the postage
charge is £8.00. Delivery is free for orders over £250.00. All
deliveries require a signature upon delivery.
International Delivery is available, please contact me for details of costs and to
discuss delivery date requirements. Please purchase your chosen piece at least three months before the date you will need your order to arrive. International orders can take between two weeks to a month to arrive. You may be required to pay customs
charges once your parcel arrives at its country of destination. These
charges are the responsibility of the customer and have to be paid on
delivery of your order. Please contact your local customs office for
more information. Parcels cannot be marked as 'gifts' on the customs declaration so please do not request this.
All accessories and jewellery
are carefully wrapped in acid-free tissue paper with an anti-tarnish patch, care instructions and are beautifully presented in branded Clare Lloyd boxes and packaged to ensure that they reach their destination in one piece.
aim to exceed your expectations and for you to love your chosen hair
accessories and jewellery. If you are not entirely happy with your
order, you can return it within seven days of receiving it for a full
refund minus the postage costs. This does not apply to earrings for
pierced ears or to bespoke orders. Bespoke orders includes any items
designed to your personal specification and also to standard designs
where an element has been made personal to you such as a change of
colour, materials or alternation to the style.
Refunds for bespoke
orders can only be offered in the unlikely event of the piece being
faulty. Exchanges can be made at my discretion. This does not affect your statutory rights. Returns
must be sent back in a saleable condition, in their original packaging
with all labels attached in order to receive a refund. Refunds cannot
be given if the item is returned after seven days of receipt nor can
returns be made after your wedding date has passed. When
returning items, please ensure that you retain proof of posting and
that you choose a postage method which offers you compensation to cover
the value of the item. It is recommended that any parcel is returned
using Royal Mail Special Delivery to ensure that the contents are fully
insured as Clare Lloyd cannot be help responsible for lost or damaged
If you would like a refund, please email Hello@clarelloyd.co.uk within 48 hours of receiving your order. Please do not return items without first contacting me to ensure that you are eligible for a refund.
Return Address and Contact Details
Returns should be sent to: Clare Lloyd, 4 Button Street, Frome, Somerset BA11 3DR
Email Address: Hello@ClareLloyd.co.uk
Contact Telephone Number: 07974 421574
Studio Address (please note, visits by appointment only): Silk Mill Studios, Saxonvale, Merchant Barton, Frome, Somerset BA11 1PT