Frequently Asked Questions

Here are answers to some of the most frequently asked questions about ordering and buying wedding hair accessories from me.

I'm getting married in a couple of weeks time, can you help?

If your order is urgent, please contact me and I will do my very best to help you.  I do try to keep a good selection of designs in stock so I may well have something that is perfect for you so please send me an email and I'll see what I can do to help.

What does 'made to order' mean and how long does production take?

'Made to order' means that I will start making a design once an order is received.  As all of my designs are made entirely by hand and just by me, my production time can take between four to six weeks depending on the time of year and my current work load. Details of expected production time is detailed on each product listing but if you have any questions or need an item urgently, please contact me before placing an order. 

Can you do rush orders on 'Made to Order' pieces?

I will always do my very best to accommodate rush orders but this depends on my current work schedule and the number of bespoke orders I am working on at that time.  Please send me an email outlining your requirements before placing an order and I will do my very best to help.  I do try to keep popular designs in stock throughout the year so I may well have something already made that would be perfect for you. I do not charge a fee for rush orders; if I can help you, I will happily do so. 

Lumi bridal headpiece

Do you do custom changes or custom colours for existing designs?

Yes, most of my designs can be adpated and custom colours can be incoropated into existing designs.  Please see my guide to Bespoke Designs for more information on the sorts of things that can be changed and for full details of how the bespoke process works.

Do you make Vegan and Eco Hair Accessories?

Yes, I do and can. I can create beautiful bridal accessories using all glass materials and bamboo silk - all of which are vegan products.  I can also use only recycled or re-purposed materials for an eco-conscious headpiece.

What is the best way to contact you?

Please send me an email to [email protected] and I'll get back to you within 48 hours. 

Photo by Evoke Pictures
Photo Credit: Evoke Pictures

Do you have a shop or studio I can visit?

I don't have a shop but you are more than welcome to make an appointment to visit my studio.  I have a lovely working studio; it's a friendly little place and you're more than welcome to arrange a suitable time to come along and try on as many pieces as you'd like as well as have a chat about your ideas and requirements - more info can be found here.   If you're thinking of having a bespoke piece made, we can talk about your inspiration and work on a design together. To book an appointment, please email [email protected]

I'm not quite sure what I want or what might suit me?

Don't worry if you don't know exactly what you're after - choosing hair accessories and jewellery can be overwhelming with so much choice available and so many different types of accessory to chose from.  We can start by having a chat over the phone or by email to talk about things and you can tell me about you style of dress, how you're gong to wear your hair etc - it'll be easier than you think and choosing your accessories should be a fun and enjoyable experience and I'm sure I'll be able to find something that will suit you perfectly and be lovely and comfortable to wear too.  The entire process can be done by email too so please don't worry if you aren't able to visit the studio (Pinterest is also very helpful and secret planning boards can be a lot of fun!)

I'd like to incorporate colour into my hair accessories and jewellery but I can't come to the studio - how can we match up colours?

I love to work with colour whether through the subtlest and tiniest differences in shade or by using beautiful rich shades so whether you're after something to colour match or co-ordinate, I'm sure I can find the perfect colours.   When a visit to the studio isn't an option,  there are several ways that we can colour match - the first choice would be for you to send me some fabric/ribbon colour samples in the post so I can best match up materials and I can also send you colour samples of beads, fabric etc so we can make sure colours are perfect.  Another option is to use Pantone colour references - I use the Pantone Colour Guide when sourcing materials and it's a universally accepted colour reference tool so no matter where you live, I'm confident that I can find the perfect colours for you.   

More information about my Delivery and Returns process can be found here and the legal bits and bobs can be found here.  These details are also accessible from the footer of this website by clicking on the links.

Is there is anything else you'd like to ask me?

If you would like to ask about something else not covered here, please get in touch.  I'd love to hear from you.

Leuce hand painted headdress